01
Start working in Aurevessa
5 support articles
How do I open a PDF in Aurevessa?+
Open Aurevessa, choose the option to open or select a PDF, then pick a document from the locations Android makes available to the app. Once the PDF loads, use Fit to Page or the zoom controls if you want to change the view.
How do I save a finished document?+
Complete the tool or edit you are using, review the result, then choose the app's save/export action. A successful save counts toward the free daily allowance when you are using Aurevessa Free.
How many free saves do I get?+
Aurevessa Free includes 3 successful saves/exports per day. Failed or cancelled saves do not count toward the daily allowance.
When do my free saves reset?+
The free save/export allowance resets each day. Aurevessa+ removes the daily save limit.
What should I know when I add text or a signature?+
For text, use Fill & type and click directly on the PDF to place editable text. Placed text and signatures can be selected again to move, resize, edit, format, or delete them before the final save.
02
What each tool does and how to use it
11 support articles
What is OCR?+
OCR stands for Optical Character Recognition . It helps Aurevessa recognize printed text inside a scan or image-based PDF so you can work with text that was previously only part of an image.
How do I use OCR?+
Open a scanned or image-based PDF and choose OCR / Make searchable. Aurevessa recognizes text across the document and creates a new searchable working copy while keeping the original. Always review important names, numbers, and legal text because OCR accuracy depends on scan quality, font, contrast, and resolution.
Why didn't OCR recognize everything perfectly?+
Handwriting, unusual fonts, shadows, blur, skewed scans, low resolution, decorative backgrounds, and damaged pages can reduce OCR accuracy. Try a clearer source file or a tighter selection around the text.
How do I merge PDFs?+
Choose Merge, select the PDFs you want to combine, arrange them in the order you want, then create and save the merged document. Review the page order before saving.
How do I add and edit text?+
Choose Fill & type, then click directly where the text should appear on the PDF. Aurevessa attempts to match nearby document text as closely as it can using a supported font, size, and style. Select placed text again to edit, move, resize, recolor, align, or delete it before saving.
How do I sign a PDF?+
Choose the signature tool, create or select your signature, place it on the page, then move and resize it until it is positioned correctly. Before finalizing, tap the placed signature again if you need to reposition, resize, or remove it.
How do I add a watermark?+
Choose Watermark, enter the watermark text and available settings, adjust its placement and appearance, then apply it to the document. Review the page before saving.
How do page numbers work?+
Choose Page Numbers, select the available placement and style options, then apply the numbers to the PDF. Preview the result before saving.
What does Quick Optimize do?+
Quick Optimize attempts to reduce PDF file size while keeping the document practical and readable. Results vary depending on the original PDF, images, fonts, and compression already present in the file.
How do I turn images into a PDF?+
Choose Images to PDF, select the images you want to include, arrange them in the correct order, select the available page options, then create and save the PDF.
What are Cover Basic and Cover Plus?+
Cover places a visible block over content. Secure Erase is the stronger Aurevessa+ option for sensitive information because it flattens the edited page so covered text is removed from that exported page's searchable and copyable content. Always review the final PDF before sharing.
03
Sanitize, Secure Erase, and privacy-focused tools
4 support articles
What does Sanitize PDF do?+
Sanitize PDF rebuilds every page as a flattened image in a new working copy. This removes searchable text and interactive features such as links, forms, comments, and attachments. Use it when stronger flattening matters more than preserving those PDF features, and always review the result before sharing.
What is the difference between Cover and Secure Erase?+
Cover places a visible block over content. Secure Erase is intended for information that needs stronger removal protection in the final document. If the content is sensitive, use the tool designed for secure removal rather than relying only on a visual cover.
Should I review a protected document before sharing it?+
Yes. Always open the finished PDF, zoom in on edited areas, and confirm the final document contains only the information you intend to share.
Are my PDFs uploaded to Rare Frequency Works?+
Aurevessa is designed around local document workflows where supported. Files remain on your device unless you choose to save, export, or share them. Some services such as purchases, ads, or update checks can require an internet connection, but those services are separate from the document content you edit.
04
Daily saves and rewarded access
3 support articles
What counts as one free save?+
A completed, successful final save/export counts toward Aurevessa Free's daily allowance. Opening, editing, cancelling, or a failed export does not use one of your free saves.
What happens after I use my 3 free saves?+
Aurevessa may offer an available rewarded export or show the Aurevessa+ upgrade screen. Aurevessa+ includes unlimited saves/exports.
Do rewarded saves replace my normal daily saves?+
No. Rewarded access, when available, is tracked separately from the standard daily free-save allowance.
05
Premium access, purchases, and subscriptions
7 support articles
What does Aurevessa+ include?+
Aurevessa+ unlocks eligible premium tools, unlimited saves/exports, and an ad-free experience while premium access is active.
How much does Aurevessa+ cost?+
Aurevessa+ is offered at $6.99 monthly, $39.99 per year, or $59.99 lifetime as a one-time purchase when those options are available through the applicable storefront. The price shown at checkout is the final store price for your account and region.
Do Monthly, Yearly, and Lifetime unlock different features?+
No. They are different payment options for the Aurevessa+ premium experience. Lifetime is a one-time purchase rather than a recurring subscription.
How do I restore Aurevessa+ after reinstalling or changing devices?+
Use Restore Purchases inside Aurevessa while signed in to the same Google Play account associated with the original eligible purchase.
How do I manage my monthly or yearly subscription?+
Use the Manage Subscription option inside Aurevessa when available, or manage your subscription through Google Play while signed in to the account that made the purchase.
What if I purchased Aurevessa+ but premium access is not showing?+
First use Restore Purchases. If access still does not appear, confirm you are using the same Google Play account that made the purchase and then contact support with the purchase type and a brief description of the issue.
Where is payment handled?+
Aurevessa+ purchases are handled through the applicable storefront. On Android, purchases are handled through Google Play. Rare Frequency Works does not collect or store your full payment-card number.
06
Refunds, cancellations, charges, and purchase access
10 support articles
How do I request a refund for Aurevessa+?+
If your Aurevessa+ purchase was made through Google Play, refund eligibility is handled under Google Play's current refund policy. Google says purchases made within 48 hours may be eligible for a refund depending on the purchase details. After 48 hours, you can contact Rare Frequency Works support so we can review the purchase issue and help with the next step. Request or review a Google Play refund ↗
How long does a Google Play refund take?+
Google Play says refund decisions typically take 1–4 days. If a refund is approved, the time for the money to return depends on the payment method and financial institution. Check the refund status in Google Play or Google Pay if it is taking longer than expected. See Google Play refund timelines ↗
How do I cancel my monthly or yearly Aurevessa+ subscription?+
Manage or cancel the subscription through Google Play while signed in to the Google account that made the purchase. Canceling stops the next renewal. In most cases, you can continue using the paid subscription through the end of the billing period you already paid for. Manage Google Play subscriptions ↗
What happens to Aurevessa+ after I cancel?+
Canceling a monthly or yearly subscription normally stops future renewal rather than immediately removing the time you already paid for. Your access can continue until the current paid billing period ends, subject to Google Play's subscription rules and any applicable regional requirements.
I paid for Aurevessa+ but it is not unlocked. What should I do?+
Open Aurevessa and use Restore Purchases while signed in to the same Google Play account used for the original purchase. If premium access still does not appear, close and reopen Aurevessa, confirm the correct Google account is active, and contact support with the purchase type and a brief description of what you see.
Why can't Aurevessa find my purchase on this phone?+
The purchase may be tied to a different Google Play account. Check which Google account originally bought Aurevessa+, switch to that account in Google Play, then return to Aurevessa and use Restore Purchases again.
What should I do if I see a duplicate or unexpected charge?+
First check Google Play purchase history to confirm whether there are actually two completed orders or whether one entry is only pending. If two completed Aurevessa+ charges appear, contact support with the Google Play order information so the issue can be reviewed. For a charge you do not recognize at all, use Google's unauthorized-charge process. Review Google Play refund and unauthorized-charge guidance ↗
Does Aurevessa+ Lifetime renew or charge me again?+
No. Aurevessa+ Lifetime is intended as a one-time eligible purchase, not a recurring monthly or yearly subscription. If you reinstall Aurevessa or move to another eligible device, use Restore Purchases while signed in to the same Google Play account that made the purchase.
Can I switch from monthly to yearly or lifetime?+
Available purchase options are shown in Aurevessa and Google Play. If you already have an active subscription, review the current subscription in Google Play before buying another option so you understand the renewal date and avoid overlapping purchases.
Why was my Aurevessa+ payment declined or left pending?+
Payment approval is handled by Google Play and your payment provider. A declined or pending purchase may be caused by the payment method, account verification, bank authorization, or a temporary Google Play issue. Check the order status in Google Play before trying the purchase repeatedly.
07
Finding and reopening documents
3 support articles
What is the Library?+
The Saved PDF Library stores Aurevessa working copies on this device so you can reopen recent work. Export a final PDF before clearing app storage or uninstalling because local working copies can be removed.
Why might a recent file no longer be available?+
A file may have been moved, renamed, deleted, cleaned up by the device, or stored in a location Aurevessa can no longer access. Try opening the original file again from its current location.
Why did my document look tiny or missing after an action?+
Use Fit to Page or the zoom controls if needed. Current builds are designed to keep the document visible and preserve the working view after document actions, but reopening the page can also restore the view if Android interrupted rendering.
08
Common problems
6 support articles
What should I do if Aurevessa closes or crashes?+
Reopen Aurevessa and try the action again. If the issue repeats, note what tool you were using, the app version shown in Account, and whether it happens with one specific PDF or every PDF. That information helps support narrow down the cause.
What should I do if a PDF will not open?+
Confirm the file is a valid PDF and opens in another PDF viewer. Then try opening it again in Aurevessa and confirm the app has access to the file location. Very large, damaged, password-protected, or unusually structured PDFs can behave differently.
Why did a tool fail?+
An operation can fail because of a damaged file, unsupported PDF structure, insufficient device memory, permission problems, or an interrupted process. The original document should remain unchanged when an operation fails.
Why is an ad not showing?+
Ads can depend on network availability, ad inventory, consent settings, account status, and whether the current screen allows an ad. Aurevessa+ users should not see ads.
How do I know which version of Aurevessa I am using?+
Check the Account/About area in Aurevessa for the installed app version and build information. Include that version when contacting support about a bug.
How do app updates work?+
Google Play can update Aurevessa automatically when automatic updates are enabled. If an update is available and your version supports in-app update guidance, Aurevessa may also direct you to the newer Play Store version.
Still need help?
Send a brief description of the issue, the Aurevessa version, and the tool you were using.
Contact Rare Frequency Works Support